Frequently Asked Questions

All our services are billed in line with NDIS gazetted rates, available for viewing here.

Our physiotherapy rate is $183.99/hr, while most other allied health services are charged at the standard rate of $193.99/hr. Travel rates are set at 50% of the relevant therapy rate.

We charge for the following components of our therapists’ service delivery:

• Face-to-face and telehealth therapy supports.
• Non face-to-face supports, such as case research, collaboration with other care team members, telephone-based assessments, therapy plan formulation, post-appointment clinical documentation, and report writing.
• Travel time is charged in line with NDIS Pricing Arrangements Guidelines. In metro areas, up to 30 minutes each way; in regional areas, up to 60 minutes each way. Costs are shared if your therapist sees multiple clients in one trip, so travel fees may vary.
• Non-labour travel expenses, as specified in the NDIS Pricing Arrangements. This includes kilometre-based travel charges, and may also cover tolls and parking fees.

However, through our flexible mobile service model, we may occasionally offer introductory rates for new participants. This enables you to access the support you require while maximising the value of your NDIS funding.

Regardless of the applicable rate, our commitment to high-quality care remains consistent.

Cancellations made within 24 hours of an appointment will be charged in line with NDIS Pricing Arrangements, including the full scheduled session time and allocated travel time.

This applies as the practitioner has set aside dedicated time, and securing alternative billable work at short notice is hardly possible, consistent with NDIS guidelines. However, we will do our best to make your cancellation cost lower.

Kilometre and non-labour travel costs (such as tolls) will only be charged if already incurred; no such fees apply if travel did not occur.

Report charges vary according to the type of report and complexity of the case. In general, we require the following allocations of funding for the below report types:

Functional Capacity Assessment, Vehicle Modification or Assistive Technology Assessment

10 - 15 hours + travel time

2 hours assessment

2 hours trial (if Vehicle Modifications or Assistive Technology required)

8 - 11 hours report-writing

1 - 2 hour review

Travel time (variable)

Independent Living Options Assessment

10 - 15 hours + travel time

2 hours assessment

8 - 11 hours report-writing

1 - 2 hour review

Travel time (variable)

Supported Independent Living Assessment

15 - 20 hours + travel time

2 hours assessment

12 - 16 hours report-writing

1 - 2 hour review

Travel time (variable)

Specialist Disability Accommodation Assessment

20 - 25 hours + travel time

2 hours assessment

17 - 21 hours report-writing

1 - 2 hour review

Travel time (variable)

Getting started is simple. You can refer yourself, or be referred by a support coordinator, plan manager, or family member, through our Refer Now page. Once we receive your referral, our team will reach out to understand your goals and match you with the right therapist for your needs.

There's no need to visit us we'll arrange your first appointment at a location and time that works for you, whether that's home, school, work, or another convenient setting.